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Cruise: Cruise FAQ’s

Cruise FAQ’s

1. What is included and excluded in my cruise rate?

The following is included in your cruise rate
 • Accommodation in the category selected including all port dues.
 • Lunch, dinner, afternoon tea, and dinner are all included. Iced water, tea, coffee and lemonade are available all day onboard.
 • All activities during sea days and a number of other evening entertainment of the well planned programme.
 • Access to library, games, popular movies and other onboard activities.
 • Kids and teens facilities
 • Use of gym and other fitness equipments.
Not Included in Your Cruise Rates
 • Some drinks, such as alcohol and soda are extra, but on most cruise ships unlimited soda packages are available for purchase.
 • Shore excursions
 • Staff gratuities
 • On board shopping
 • Spa and beauty treatments
 • Internet café, Wi-Fi and any phone calls
 • Casino, video games and golf simulators (where available)
2. When can I board the ship?

Plan to arrive at the pier at least two hours before the ship’s departure time. Most cruise check in counters open approximately 4 hours before departure and closes one hour before departure. If there is facility for online check in for your cruise, do it online as it will save time at actual check in at the pier.

3. What should I pack?

Pack right. Three types of clothing are generally needed: casual wear for relaxing on board and to be worn when you leave the ship for sightseeing excursions and evening wear for those formal nights on board when you are invited to the Captain’s cocktail and dinner parties. The amount of clothing you carry will depend on the length of the cruise. So it would be a good idea to find out how many formal evenings there will be on your cruise.

Casual clothes can mean t-shirts/ sports shirts and trousers for men and skirts/ trousers and blouses for women.

Smart casuals are jackets, shirts and ties for men and pantsuits and dresses for women.

Evening wear will consist of tuxedos for men and evening dresses for women. A tuxedo is not essential, so if you don’t own one, a formal suit will do. For a fee, you may be able to rent one on board.

Traditional national dresses are of course acceptable and you can decide the formality of the dress to suit the occasion.

4. How will I pay for my onboard purchases?

On most cruise ships a cashless system is used. At the time of boarding most cruise ships will take a cash deposit or credit card guarantee and issue a ‘cruise credit card’. This cruise credit card will enable you to pay for items on board such as shore excursions, spa treatments and other miscellaneous items. On the night before the cruise ends you will have to settle your either with cash or your credit card.

5. What is the policy for alcoholic drinks? Can I carry my own liquor on board?

All cruise ships have minimum drinking age and in most cases it is 21 years of age. Passengers are not allowed to bring their own liquor on board. Liquor bought at duty free shops or at ports will have to be handed over to the cruise ship and will be in their safe keeping till you disembark.

6. What are the dining options I have?

Normally there are two sittings in the dining room – the main dining is generally at around 6.30 pm and the second sitting around 8.30 pm – the timings may vary according to the ship. It is best to request your dining preference when making your booking. If not available then it will be waitlisted and be cleared closer to your sail date depending on availability.

7. What if I have a special meal request?

Most ships can accommodate special meal requests within limits. Normally vegetarian, diabetic, low fat and low sodium meal requests can be accommodated and these can be served only in the main dining room – not restaurants on board.

8. What is the smoking policy on board?

Smoking on board is permitted in designated areas only. Smoking is not permitted in the cabins, but if you have private balcony attached to your cabin you may smoke there. Smoking is strictly prohibited in public areas like the boardwalk, dining areas, theaters and hallways.

9. Should I buy cruise insurance?

Most cruise lines offer guests the option of purchasing a cruise insurance or Cruise Vacation Protection Plan. It is highly recommended that you purchase this Cruise Insurance as it protects against unforeseen happenings before and while on the cruise. If you cancel the cruise under a covered reason ( medical illness, death or you will get the insurance and if you cancel under a noninsured reason Please check with our cruise consultant regarding this insurance at the time of booking your cruise.

10. What happens if I am ill on board?

The ship will have doctor on board and professional medical services are available for fee. The charges are normally high, so it is strongly recommended that you take travel insurance cover policy.

11. What about connectivity in terms of internet and telephone?

Most cruise liners have a Wi Fi service available in certain areas of the ship. Ship to shore calls can also be made, albeit they are very expensive.

12. How do I book a Shore Excursion?

Most cruise companies allow you to book and pay for your shore excursions through their website and it is recommended that you do so, in order to avoid disappointment as tours are sold on a first come first served basis. However you can also book your shore excursion when on board. There is Shore Excursions Desk that will be able to provide you relevant information and do your booking with the costs being charged to your onboard cruise credit card.

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